- 10 sec
- to a firm answer, down from 30 minutes
- 11,000
- questions answered a month
- 2+ hrs
- saved per employee, every week
A personal injury law firm with more than 250 employees cut the time to find a firm answer from about 30 minutes to about 10 seconds. Soren, an AI-native engineering firm, built a firm brain on the firm's own documents, running in the firm's environment. Attorneys and staff ask in plain English and get an answer with a link to the source.
The challenge
Procedures, precedents and past matters lived across shared drives, email and a few people's memories. Finding an answer meant searching folders or interrupting a partner, often for half an hour.
What we built
We built a firm brain on the firm's own documents, running in its environment. It started with one team and expanded firm-wide. It is the kind of work described on our page about AI for law firms, and the same approach works for any team whose answers are buried in its own documents.
- Attorneys and staff ask a question in plain English.
- The answer comes back with a link to the source document.
- The system runs in the firm's own environment.
The outcome
The firm brain now answers about 11,000 questions a month. People find answers in seconds instead of hunting for them, and partners field far fewer of the same questions. One workflow like this, built on a team's own documents, is often the quickest way for a business that feels behind on AI to get a real result.
| Measure | Before | After |
|---|---|---|
| Time to find a firm answer | About 30 minutes | About 10 seconds |
| Questions answered a month | Asked of partners and colleagues | About 11,000, by the firm brain |
| Time saved per employee | None | 2+ hours a week |
Frequently asked questions
Where does the firm's data live?
The firm brain is built on the firm's own documents and runs in the firm's environment.
How do people know an answer is right?
Every answer comes with a link to the source document, so the person asking can check it.
Did the whole firm start at once?
No. It started with one team and expanded firm-wide.
