
A Personal Injury Law Firm
- 250+ Employees
10 sec
to a firm answer, down from 30 minutes
Turned a 30-minute hunt for a firm answer into 10 seconds.
- Challenge
- Procedures, precedents and past matters lived across shared drives, email and a few people's memories. Finding an answer meant searching folders or interrupting a partner, often for half an hour.
- What we built
- We built a firm brain on the firm's own documents, running in its environment. Attorneys and staff ask in plain English and get an answer with a link to the source. It started with one team and expanded firm-wide.
- Outcome
- The firm brain now answers about 11,000 questions a month. People find answers in seconds instead of hunting for them, and partners field far fewer of the same questions.
- questions answered a month
- 11,000
- saved per employee, every week
- 2+ hrs
- employees on one firm brain
- 250+














